1. Introduction

✨✨✨ At Engrace Beauty, we aim to ensure your satisfaction with our products. If you are not completely happy with your purchase, we provide options for returns and refunds in compliance with German consumer protection laws. ✨✨✨

2. Eligibility for Returns

✨✨✨ – 🔄 Products can be returned within 30 days of receipt.

  • 🛠️ Returned items must be:
    • Unused and in their original packaging.
    • In resalable condition, free from any damage.
  • ❌ Products not eligible for return include:
    • Items damaged due to misuse.
    • Personalized or custom-made products. ✨✨✨

3. Process for Returns

✨✨✨ – 📩 To initiate a return, contact us at contact@engrace.de with your order details and reason for return.

  • 📦 Pack the item securely, including all original components and documentation.
  • 🚚 Ship the product to the address provided by our support team. ✨✨✨

4. Refund Policy

✨✨✨ – 💰 Refunds are processed after the returned item is inspected and approved.

  • 💳 Refunds will be issued using the original payment method within 7-14 business days of approval.
  • ❗ Shipping costs are non-refundable, except in cases of defective or damaged products. ✨✨✨

5. Exchanges

✨✨✨ – 🔄 Defective or damaged products may be exchanged for the same item, subject to stock availability.

  • 📩 Contact us within 14 days of receipt to report defects or damages.
  • 🚚 Customers are responsible for exchange shipping costs, unless the defect or damage is confirmed to be our responsibility. ✨✨✨

6. Important Notes

✨✨✨ – 📜 All returns and exchanges must comply with German Federal Distance Selling Act (Fernabsatzgesetz).

  • ⚠️ Engrace Beauty reserves the right to refuse returns or exchanges if the conditions are not met.
  • 📝 Ensure accurate shipping information to avoid delays or issues. ✨✨✨

7. Contact Us

✨✨✨ For further assistance or queries regarding our Refund and Returns Policy, please reach out to us at contact@engracebeauty.de. We are here to help! ✨✨✨